🛒 Mackage Official Canada – Refund Returns
(Cancellations, Changes & Returns)
🚫 Order Cancellations
You may request an order cancellation within 24 hours of placing your order.
Restocking Fee:
A flat $25 USD restocking fee applies to cover processing and handling costs.
Processing Limitation:
If your order has already entered processing or has been shipped, cancellation may no longer be possible.
📧 To request a cancellation, contact us immediately at:
[email protected]
Please include your order number for faster assistance.
✏️ Order Changes
Need to update your size, color, or shipping address?
- Change requests must be made within 24 hours of purchase
- Once your order enters fulfillment, changes cannot be guaranteed
📩 To request changes, email:
[email protected]
🔁 Returns & Exchanges
We do not offer refunds. However, we may offer exchanges or store credit where applicable.
You may request a return within 30 days if:
✔ You received the wrong item
✔ You received a defective or damaged product
If the issue is on our side, return shipping will be covered by us.
📦 Return Conditions
To be eligible for a return or exchange:
- Items must be unworn, unwashed, and unused
- Original tags must be attached
- Items must be returned in original packaging
- Customers are responsible for return shipping unless the error is ours
⚠️ Additional Information
- Limited-Edition Items: Exchanges depend on stock availability
- Final Sale Items: Certain custom or limited-run products are non-returnable
- Fraud Protection: Some returns may be issued as store credit for security reasons
💬 Need Assistance?
Our support team is always here to help.
📧 Contact us at:
[email protected]